Last updated: September 29, 2026
AutoPortation is a software platform operated by Concierge Auto Transport LLC, 578 Northwest 112th Street, Miami, Florida 33168 ("we", "us"). These terms apply when a business ("you") subscribes to AutoPortation. They cover the broker console, the customer app and shipment sites at addresses ending in autoportation.com, the driver inspection link, the AutoPortation API and MCP, and any related service we provide.
By subscribing, or by using the platform on your business's behalf, you agree to these terms for that business. If you do not have authority to bind the business, do not subscribe.
AutoPortation is software that brokers and other shippers use to run vehicle shipments: intake, customer updates, inspections, records and billing tools.
AutoPortation does not arrange transportation. We are not a broker, a carrier or a freight forwarder, and we are not a party to your agreements with your customers, carriers or drivers. We do not insure vehicles and are not responsible for loss, damage or delay of any vehicle. You remain responsible for your operating authority, bond, licenses, carrier selection, and your obligations to your customers and carriers.
You need an account owner with a working email address. Sign-in uses one-time links and codes sent to that address. You are responsible for everyone you give access to, including team members on plans with seats, and for keeping your email and any API or MCP keys secure. Tell us at support@autoportation.com if you believe your account has been used without permission.
Plans, prices, included cars and per-car fees are shown on autoportation.com and in the order summary at checkout. They are part of these terms.
A car counts when your customer first confirms its order, or when it is dispatched, whichever comes first. Each car counts once. A car that has counted still counts if the order is later canceled.
Included cars reset at the start of each monthly period. Cars over your plan's allowance are billed per car on your next monthly invoice.
GPS trackers are sold one at a time or by the box at the prices shown when you order, charged when you order, with shipping included. Trackers can't be returned or credited after they ship, including a tracker that doesn't report.
Annual plans are billed a year in advance. Per-car and tracking fees are still billed monthly.
We may change prices with at least 30 days' notice by email. A change takes effect at your next renewal after the notice.
Each plan starts with a 30-day free trial. We collect a payment card at signup. No plan fee is charged during the trial.
Your subscription renews automatically. Unless you cancel before the trial ends, your card is charged the plan fee on the day the trial ends. After that it is charged at the start of each monthly or annual period until you cancel. We email you 7 days and 1 day before a trial ends, with the date and the amount.
You can cancel at any time in the console under Settings, Manage billing.
Fees are charged to your card on file through our payment processor, Stripe. Prices do not include taxes, and you pay any taxes that apply.
If a charge fails, we email you right away with a link to update your card. New orders pause until a charge succeeds. Shipments already booked keep going, and your customers' links and updates keep working.
An upgrade takes effect right away. During a trial nothing is charged for it. After the trial, the difference for the rest of the current period is charged.
A downgrade takes effect at the end of the current period. Your current plan's features stay until then.
When a plan change removes a feature, such as your own link domain or tracking for new orders, that feature turns off when the change takes effect. We email you what changed.
You can cancel at any time in Settings, Manage billing. Cancellation takes effect at the end of the current period, and nothing renews after that. We do not refund fees for any part of a period already started, including the rest of an annual period.
After cancellation takes effect, shipments already booked keep their customer links, updates and records until they are delivered, and the console becomes read-only. For 90 days you can download an export of your orders, with each trip record's photos, signatures and documents. After 90 days we delete your account data, except records we keep under our privacy policy.
Accurate information. What you and your team enter must be accurate and lawful to use.
Text message consent. You collect each customer's consent to text messages on the booking call, using the script the console shows, and record their answer on the order, as our SMS policy describes. Texts are sent on your behalf and name your business. You do not text anyone who has not agreed, and you honor STOP. We may pause messaging on your account if consent is not collected as described.
Your agreements. The transport agreement template the platform offers is a starting point, not legal advice. You are responsible for the terms you use with your customers and carriers.
Your carriers and drivers. You choose them, and you are responsible for that choice.
Card payments on plans that include them run on your own Stripe account, under Stripe's terms. You are the merchant, and you handle refunds and disputes. AutoPortation adds no fee to those payments.
The driver license check reads the name, expiry date and other printed fields from a photo and compares them with your order. It does not confirm that a license is authentic, and it does not check state records, suspensions or driving history. Whether to use a driver is your decision.
VIN reading from a photo can misread. A read never confirms which vehicle is on the truck. Only you change an order's VIN.
GPS tracking reports the positions the device sends, when it has power and signal. Gaps can happen.
The answer library and assistant answer customers only from content you or we have approved, and send the customer to you when they cannot. Actions the assistant proposes run only after you approve them, and you are responsible for the actions you approve.
The trip record is append-only. Entries cannot be edited or deleted. A correction is a new entry.
You will not use the platform to send marketing or unlawful messages, to harass anyone, to break the law, to access another customer's data, to probe or overload our systems, to copy or reverse engineer the platform, or to resell it without our written agreement.
Your data stays yours. That includes your orders, customer records, photos, documents and brand. You give us permission to store, process and display it only to provide the platform to you and your customers, as our privacy policy describes. We keep your records separate from every other customer's at the database level. We use the service providers listed in our privacy policy.
The platform, its software and its content, other than your data and brand, belong to us. While your subscription is active, you may use the platform for your business under these terms. If you send us suggestions, we may use them without obligation to you.
Each of us will keep the other's non-public business information confidential and use it only for this relationship, except where the law requires disclosure.
Parts of the platform depend on services we do not control, including payment processing, text messaging, email, hosting, dispatch systems, tracking devices and document reading. We are not responsible for their outages or for how they perform.
We provide the platform as it is and as available. To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. We do not guarantee any carrier's performance, any pickup or delivery date, or any outcome of a shipment or claim.
To the extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability for any claim relating to the platform is limited to the fees you paid us in the 12 months before the claim arose.
You will defend and indemnify us against third-party claims arising from your shipments, your agreements with your customers and carriers, the messages sent on your behalf, or your breach of these terms.
We may suspend or end your access if you do not pay, if you breach these terms, or if continuing would expose us or others to legal risk or harm. Where we can, we tell you first and give you time to fix the problem. Shipments already booked keep their customer links and records as section 8 describes.
We may update these terms. For a material change, we email the account owner at least 30 days before it takes effect. Using the platform after that date means you accept the change.
Florida law governs these terms. Disputes are heard in the state or federal courts in Miami-Dade County, Florida.
We send notices to your account owner's email address. Send notices to us at support@autoportation.com, or by mail to Concierge Auto Transport LLC, 578 Northwest 112th Street, Miami, Florida 33168.
These terms, the pricing shown at checkout, the privacy policy and the SMS policy are the whole agreement between us about the platform. You may not transfer your subscription without our written consent. We may transfer it with our business. If any part of these terms can't be enforced, the rest still applies. Neither of us is responsible for a delay caused by events beyond reasonable control.
Concierge Auto Transport LLC
578 Northwest 112th Street, Miami, Florida 33168
support@autoportation.com